Terms and Conditions

Please read these conditions carefully before using the Grohood mobile app. By using the Grohood app, you signify your agreement to be bound by these conditions.

In addition, when you use any current or future Grohood app service, you will also be subject to the terms, guidelines and conditions applicable to that Grohood Service. (“Terms”). If these Conditions of Use are inconsistent with such Terms, the Terms will control.

These “Conditions of Use” constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Conditions Relating to Your Use of Grohood app
Notice and Procedure for Making Claims of Infringement
Notice and Procedure for Notifying Grohood app of Objectionable Content

Conditions Relating to Your Use of Grohood app

1. Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your device to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website. You agree and acknowledge that you will use your account on the website to purchase products only for your personal use and not for business purposes. Grohood reserves the right to refuse access to the website, terminate accounts, remove or edit content at any time without notice to you.

2. Privacy

Please review our Privacy Notice, which also governs your visit to Grohood app, to understand our practices. The personal information / data provided to us by you during the course of usage of Gohood app will be treated as strictly confidential and in accordance with the Privacy Notice and applicable laws and regulations. If you object to your information being transferred or used, please do notify us.

3. E-Platform for Communication

You agree, understand and acknowledge that the Mobile application is an online platform that enables you to purchase products listed in the application at the price indicated therein at any time from any location.

4. Access to Grohood

We will do our utmost to ensure that availability of the application will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the application may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.

5. Licence for application access

Subject to your compliance with these Conditions of Use and payment of applicable fees, if any. This licence does not include any resale or commercial use of this application or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this application or its contents; any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools.

This application or any portion of this application (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without express written consent of Grohood Private Limited and / or its affiliates, as may be applicable.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Grohood and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilising Grohood Private Limited’s or its affiliates’ names or trademarks without the express written consent of Grohood Private Limited and / or its affiliates, as applicable. Any unauthorised use terminates the permission or license granted by Grohood Private Limited and / or its affiliates, as applicable.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Grohood as long as the link does not portray Grohood Private Limited, Grohood app, their affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Grohood logo or other proprietary graphic or trademark as part of the link without express written consent of Grohood Private Limited and / or its affiliates, as may be applicable.

6. Your Conduct

You must not use the application in any way that causes, or is likely to cause, the application or access to it to be interrupted, damaged or impaired in any way You understand that you, and not Grohood app, are responsible for all electronic communications and content sent from your device to us and you must use the website for lawful purposes only. You must not use the application for any of the following:

for fraudulent purposes, or in connection with a criminal offense or other unlawful activity
to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam
to cause annoyance, inconvenience or needless anxiety

7. Reviews, comments, communications and other content

Users of this application may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” In the event a user uses a false e-mail address, impersonates any person or entity, or otherwise misleads as to the origin of any content. Grohood reserves the right (but not the obligation) to remove, refuse, delete or edit any content that in the sole judgement of Grohood violates these Conditions of use and, or terminate your permission to access or use this application.

If you do post content or submit material, and unless we indicate otherwise, you

(a) grant Grohood Private Limited and its affiliates a non-exclusive, royalty-free, irrevocable, perpetual and fully sublicensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
(b) Grohood Private Limited and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Grohood Private Limited, including the execution of deeds and documents, at its request.

You represent and warrant that you own or otherwise control all of the rights to the content that you post or that you otherwise provide on or through the website; that, as at the date that the content or material is submitted to Grohood: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable Grohood policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory); (iii) the content is lawful. You agree to indemnify Grohood Private Limited and its affiliates for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these warranties.

8. Claims against Objectionable Content

Because Grohood lists various products for sale on the application and hosts many thousands of comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, Grohood operates on a “notice and takedown” basis. If you believe that any content on the internet is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (” Objectionable Content “), please notify us immediately by following our Notice and Procedure for Making Claims of Right Infringements. Once this procedure has been followed, Grohood will make all reasonable endeavours to remove such Objectionable Content complained about within a reasonable time.

9. Copyright, authors’ rights and database rights

All content included on the application, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Grohood Private Limited, its affiliates or its content suppliers and is protected by India and international copyright, authors’ rights and database right laws. The compilation of all content on this website is the exclusive property of Grohood Private Limited and its affiliates and is protected by laws of India and international copyright and database right laws. All software used on this application is the property of Grohood Private Limited, its affiliates or its software suppliers and is protected by India and international copyright and author’ rights laws.

You may not systematically extract/ or re-utilise parts of the contents of the application without Grohood Private Limited and / or its affiliate’s (as may be applicable) express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Grohood Private Limited and / or its affiliate’s (as may be applicable) express written consent. You may also not create and/ or publish your own database that features substantial (eg: prices and product listings) parts of this application without Grohood Private Limited and / or its affiliate’s (as may be applicable) express written consent.

10. Intellectual Property Claims

Grohood Private Limited and its affiliates respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please follow our Notice and Procedure for Making Claims of Right Infringements.

11. Trademarks

GROHOOD, THE GROHOOD LOGO and other marks indicated on our application are trademarks or registered trademarks of Grohood Private Limited or its subsidiaries (collectively “Grohood”), in the sub-continent India. Grohood’s graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Grohood. Grohood’s trademarks and trade dress may not be used in connection with any product or service that is not Grohood’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Grohood. All other trademarks not owned by Grohood if appeared in this application are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Grohood.

12. Disclaimer

You acknowledge and undertake that you are accessing the services on the mobile application and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the application. You further acknowledge and undertake that you will use the application to order products only for your personal use and not for business purposes.

13. Indemnity and Release

You shall indemnify and hold harmless Grohood Private Limited, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of your breach of these Conditions of Use or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.

You hereby expressly release Grohood Services Private Limited and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the vendors and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.

14. Children

Use of Grohood Application is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use Grohood only with the involvement of a parent or guardian.

15. Communications

When you visit Grohood, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the application or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the application and/or your order placed on the application.

16. Losses

After the customer has collected the orders, we will not be responsible for any loss (including loss of products, damage of items, mismatch in the number of items) etc.

17. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our application, policies, and these Conditions of Use at any time. You will be subject to the policies and Conditions of Use in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

18. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

19. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

20. Governing law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Bangalore.

21. Our Details

This Grohood application is operated by Risio technologies pvt Ltd.

For the Grohood application, you could contact us by visiting: grohood app/contact us

22. Grohood Software Terms

In addition to these Conditions of Use, the terms found here apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with Grohood Application (the “Grohood Software”).

Notice and Procedure for Making Claims of Right Infringements

If you believe that your rights are being infringed, you may fill out and submit the Notice Form. We respond expeditiously to rights owners and their agents who complete and submit the Notice Form to communicate concerns about any alleged infringement.

Upon receipt of a Notice Form we may take certain actions, including removing information or an item, all of which are taken without any admission as to liability and without prejudice to any rights, remedies or defences, all of which are expressly reserved. Furthermore, in submitting a Notice Form, you grant to Grohood the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display its content throughout the world in any media. This includes forwarding the Notice Form to the parties involved in the provision of the allegedly infringing content. You agree to indemnify Grohood for all claims brought by a third party against Grohood arising out of or in connection with the submission of a Notice Form.

GSIN and ISBN-10, Defined: “GSIN” stands for Grohood Standard Item (or Identification) Number and is a ten (10) character identifier. It can be found below any listing under “Product Details”. “ISBN-10” stands for International Standard Book Number and is a ten (10) digit identifier that can be found on some book listings under “Product Details”.

Important Warning: giving false, misleading or inaccurate information in the Notice Form to Grohood may result in civil and/or criminal liability. You should contact a legal advisor should you have any questions.

Notice Form:

If you believe that your rights are being violated by an item or information on the Grohood application, you may fill out and submit the Notice Form (below). This signed form can be sent via E-mail PDF or Fax to the Customer Care, Grievance Department:

e-mail PDF: ???

Subject Line: Claim of Infringement

Risio Technologies Pvt Ltd

Gopalan Gardenia, Hosur Main road, Veerasandra, Bangalore-100

(We will accept a signed PDF via e-mail with the subject line “Claim of Infringement” or Fax, unless by prior agreement we have agreed with you for an alternative receipt mechanism).

Please fill out the Notice form using the corresponding numbered paragraphs to frame your communication.

Notice Form

Re: Risio Technologies Pvt. Ltd

I, [INSERT FULL NAME AND TITLE ] of [COMPANY NAME, IF APPLICABLE] , state as follows:

Contact information

:(a) Your and/ or your company’s name, address, telephone number and contact email address; (b)The contact email address and/or name which we will provide to Third Party Sellers (if relevant) so they may contact you to resolve any issues regarding your notification to us. If you do not provide a separate contact email, you authorize us to use the contact information you provide in (1)(a).

Listing’s GSIN (or ISBN-13 if applicable) and Allegation of Infringed Right:

(a) The listing’s GSIN/ISBN-13 number or detailed description of where the information that you claim is infringing your rights is located on the application. (b) A description of your intellectual property right(s) that you claim has/have been infringed (e.g. copyright, trademark or patent) by the information of/for this GSIN/ISBN-13. [REPEAT (2)(a-b) as necessary for multiple items, see example Notice Form here.]

Include the following statement: “I have a good faith belief that the portion of the listing(s) described above violate(s) the intellectual property rights owned by the intellectual property owner or its agent, nor is such use otherwise permissible under law.”
Include the following statement: “I represent that the information in this notification is true and correct and that I am the intellectual property owner or authorised to act on behalf of the intellectual property owner for the rights described above.”
Sign the Notice Form.

I declare the facts stated above to be true.

Signed:

Dated:

Please read the conditions of use carefully before using the Grohood application. By using the Grohood application, you signify your agreement to be bound by these conditions.

Grohood Software Terms

1. Use of the Grohood Software

You may use Grohood Software solely for purposes of enabling you to use and enjoy the Grohood Services as provided by Risio Technologies Pvt Ltd, and as permitted by the Conditions of Use, these Grohood Software Terms and any Terms. You may not incorporate any portion of the Grohood Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Grohood Software or otherwise assign any rights to the Grohood Software in whole or in part. You may not use the Grohood Software for any illegal purpose. We may cease providing any Grohood Software and we may terminate your right to use any Grohood Software at any time. Your rights to use the Grohood Software will automatically terminate without notice from us if you fail to comply with any of these Grohood Software Terms, the Conditions of Use or any other Terms. Additional third party terms contained within or distributed with certain Grohood Software that are specifically identified in related documentation may apply to that Grohood Software (or software incorporated with the Grohood Software) and will govern the use of such software in the event of a conflict with these Conditions of Use. All software used in any Grohood Service is the property of Grohood and/or its affiliates or its software suppliers and protected by laws of India including but not limited to any other applicable copyright laws.

2. Use of Third Party Services

When you use the Grohood Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.

3. No Reverse Engineering

You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the Grohood Software, whether in whole or in part, or create any derivative works from or of the Grohood Software.

Updates

In order to keep the Grohood Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.

Conditions of Sale (between Sellers and the Customer)

Please read these conditions carefully before placing an order for any products with the Sellers (“We” or “Our” or “Us”, wherever applicable) on the Grohood (the mobile application). These conditions signify your agreement to be bound by these conditions.

In addition, when you use any current or future Grohood service, you will also be subject to the terms, guidelines and conditions applicable to that service (“Terms”). If these Conditions of Sale are inconsistent with such Terms, the Terms will control.

1. Conditions Relating to the Sale of Products to You

This section deals with conditions relating to the sale of products on the mobile application by us to you.

2. Our Contract

Your order is an offer to us to buy the product(s) in your order. When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (the “Order Confirmation E-mail”). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when the product is dispatched to you and an e-mail confirmation is sent to you that the product has been dispatched to you (the “Dispatch Confirmation E-mail”). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between you and us for the product(s) specified in that Dispatch Confirmation E-mail.

Your contract is with us (the Sellers) and you confirm that the product(s) ordered by you are purchased for your internal / personal purpose and not for re-sale or business purpose. You authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose of the products ordered by you on the website.

You can cancel your order for a product at no cost any time before we send the order out for delivery status.

Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.

3. Returns

Please review our Returns Policy, which applies to products sold by us.

4. Pricing and availability

We list availability information for products sold by us on the application, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail if any products you order turn out to be unavailable.

For more details, please review our Pricing policy which apply to products ordered from us.

All prices are inclusive of VAT/CST, service tax, Goods and Services Tax (“GST”), duties and cesses as applicable – unless stated otherwise.

5. Taxes

You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes including but not limited to VAT/CST, service tax, GST, duties and cesses etc.

6. Health & Safety

By purchasing any product from our Home & Kitchen shop, you acknowledge that you have read and understood our Health and Safety Guidelines.

7. Children

Use of Grohood application is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may purchase only with the involvement of a parent or guardian.

8. Communications

When you visit Grohood mobile application, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mails or phone calls from us with respect to your order.

9. Losses

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when a contract for the sale of goods by us to you was formed.

10. Alteration or Amendments to the Conditions

We reserve the right to make changes to our policies, and these Conditions of Sale at any time. You will be subject to the policies and Conditions of Sale in force at the time you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

11. Events beyond our reasonable control

12. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

13. Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of India, and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Delhi.

GroHood